Optimize Your Business with Proven Outsourced IT Support Services…
In today’s fast-paced business landscape, outsourcing IT support has become a strategic choice for companies seeking enhanced operational efficiency and cost-effectiveness. By partnering with a trusted IT outsourcing provider, businesses can focus on their core competencies while leveraging specialized expertise to manage their digital infrastructure. Here are the key benefits of outsourcing IT support for companies:
Access to Skilled IT Professionals:
CHF/hr
Outsourcing IT support grants businesses access to a team of skilled and certified IT professionals with diverse expertise. These experts stay up-to-date with the latest technology trends and best practices, ensuring your systems are efficiently maintained and protected.
- Enhance Productivity
Cost Savings and Efficiency:
Expertise on Demand
Unburden Your Team, Scale Your Success
Level 1 (L1) Support
CHF/hr
Basic Help Desk Support: Providing initial point of contact for users, handling common issues, and offering basic troubleshooting steps.
Password Resets: Assisting users with resetting their passwords and account access issues.
Software Installation and Configuration: Helping users with the installation and setup of software applications on their devices.
User Access Management: Managing user accounts, permissions, and access to various systems and applications.
Hardware Diagnostics: Conducting initial diagnostics and assessments of hardware-related problems.
First-Level Assistance
Rapid Troubleshooting
Enhanced User Satisfaction
Quick Access to Expert Help
Level 2 (L2) Support
CHF/hr
Advanced Troubleshooting: Investigating and resolving more complex technical issues that cannot be resolved at Level 1.
Software Patching and Updates: Managing software updates, patches, and ensuring system security.
Network Connectivity Issues: Addressing network-related problems and optimizing network performance.
User Training and Education: Providing training sessions and educational materials to help users better utilize technology.
Application Support: Assisting users with more intricate software applications and resolving functionality-related issues.
Specialized Troubleshooting
Sophisticated Issue Resolution
- Root Cause Analysis
Problem Escalation Management
Level 3 (L3) Support
CHF/hr
Root Cause Analysis: Identifying and addressing the underlying causes of recurring or complex issues.
Server and Infrastructure Management: Managing server configurations, backups, and ensuring system reliability.
System Upgrades and Migrations: Handling major system upgrades and data migrations with minimal disruption.
Security Incident Response: Responding to and mitigating security incidents and data breaches.
Escalated Vendor Support: Liaising with third-party vendors and coordinating advanced technical support when necessary.
Data Recovery and Backup Solutions
- System and Network Infrastructure Management
Software and Application Development
Performance Tuning and Optimization
Data Analysis Service
CHF/hr
Our Data Analysis Service provides you with the insights you need to make informed decisions about your business. We use a variety of data mining and statistical analysis techniques to help you identify trends, patterns, and relationships in your data. This information can be used to improve your marketing campaigns, optimize your product offerings, and make better business decisions overall.
Data-Driven Decisions
Our Data-Driven Decisions service helps you use data to make better business decisions. We work with you to identify the right data, clean and prepare it, and then analyze it using a variety of statistical techniques. We then present you with clear and concise insights that you can use to improve your business.
The Power of Data
Data is the new oil. In today’s world, businesses that can harness the power of data are at a significant advantage. Our Data Analysis service can help you make sense of your data and turn it into actionable insights that will help you grow your business.
Data collection and preparation
Data visualization
Data reporting
- Data consulting
Data mining
Networking as a Service
CHF/hr
Our Networking as a Service (NaaS) solution provides you with the flexibility and scalability you need to keep your network up and running, without the hassle of managing it yourself. We offer a wide range of services, including:
Routing: We manage your routing infrastructure, ensuring that your traffic is routed efficiently and securely.
Switching: We manage your switching infrastructure, ensuring that your devices can communicate with each other quickly and reliably.
Firewalling: We manage your firewall infrastructure, protecting your network from unauthorized access.
Load balancing: We manage your load balancing infrastructure, ensuring that your applications are always available.
VPNs: We provide you with secure VPNs, so you can access your network from anywhere.
We also offer a variety of other services, such as:
Monitoring: We monitor your network 24/7, so we can quickly identify and resolve any problems.
Support: We provide you with 24/7 support, so you can always get help when you need it.
Secure and Reliable Networking
Our Secure and Reliable Networking service provides you with the peace of mind you need to know that your network is always up and running. We use a variety of security measures to protect your network from unauthorized access, and we offer a wide range of services to ensure that your network is always reliable.
Scalable and Cost-Effective Networking
Our Scalable and Cost-Effective Networking service provides you with the flexibility you need to grow your business without having to worry about your network. We offer a variety of services that can be scaled up or down as your needs change, and we offer competitive pricing that will save you money.
These are just a few ideas, and the specific services that are offered will vary depending on the needs of the client. However, by offering a wide range of services, a Networking as a Service provider can help businesses of all sizes to keep their networks up and running securely and reliably.
- Designing and deploying a high-speed network for a financial trading firm
- Designing and deploying a high-speed network for a financial trading firm
- Monitoring and troubleshooting a network for a manufacturing plant
Training employees on how to use a new networking system